Should any of our Forever Sharp Kitchen products purchased from Forever Sharp Kitchen or its affiliates ever become damaged or ineffective in normal kitchen use, and has been maintained in line with manufacturer care instructions, we will replace them free of charge. See full terms and conditions.
Lifetime Guarantee Terms and Conditions for Forever Sharp Kitchen.
Forever Sharp Kitchen ABN 23 125 189 424 provides the following guarantee in relation to any product that has been purchased on our affiliated websites or through our affiliated stores when the Product is determined by Forever Sharp Kitchen to have a defect in its material or workmanship.
The guarantee set out in these terms and conditions commences from the date of the sale of the Product by a retailer to the consumer. To claim under this guarantee, the date of purchase of the Product must be evidenced by an invoice/receipt, or through completion of the registration process on our website within 90 days from the date of purchase.
Under this Lifetime Guarantee
· If there is a failure with the Product within the terms of the guarantee, we will repair or replace, at our option, any Product that is defective, or one similar in value if reasonably available.
· The consumer is responsible for freight costs and insurance costs if the Product has to be returned for inspection to Forever Sharp Kitchen.
· The consumer is responsible for postage and handling costs to replace the product. Postage and handling will be additional to the free product replacement.
· Failure to register the Product online and/or failure to submit a valid invoice/receipt will void the Lifetime Guarantee.
· This Lifetime Guarantee is not transferable.
· Lifetime Guarantee registration is ONLY available via online registration. Offline (mailing in of the warranty registration) will not be accepted. Please ensure ALL information submitted/uploaded to the website is correct.
· The guarantee does not affect your statutory rights, and is a guarantee for the life of Forever Sharp Kitchen ABN 23 125 189 424.
The benefits of product registration
· Warranty Claims – In the event that a Product may be faulty, Forever Sharp Kitchen can better service consumer claims.
· Your Safety and Product Notifications – This allows Forever Sharp Kitchen to contact consumers with important Product notifications, including safety information relevant to your Product.
- Confirmation of Ownership – This will provide consumers with a record in case of Product loss, damage and fire, theft, or for insurance claims.
- Improved Product Development – This will help Forever Sharp Knives continue to improve and design Products that meet consumer needs.
This warranty will not apply if
· The Product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the Product.
· The consumer uses the Product in an abnormal manner for example if the Product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, intentionally damaged or treated in any way wherein the normal person would understand that this is unreasonable and not the designed use of the product.
· The Product has been modified.
· The Product is tampered with in any way or if the damage has been caused by an extraordinary event or circumstance beyond the control of the consumer or Forever Sharp Kitchen.
· The Product is purchased outside of Forever Sharp Kitchen affiliated websites or affiliated stores.